The Government Employees Insurance Company (Geico) is an automobile insurance company servicing individuals and businesses in the United States and the district of Columbia. With continuous changes in technologies, Geico customer service department is always enhancing its services to satisfy the company's clients, and currently utilizing Duck Creek Technologies digital software programs. This is a type of policy and billing software program that is presently, today, helping Geico improve customer satisfaction through up-to-date digital data to meet the needs and wants of Geico's clientele. Duck Creek Technologies' platform currently supports the efficiency and continuous growth for Geico Insurance Company, says the CEO of Duck Creek Technologies, Matt Foster, on the company's website.

Geico is not only one of the largest auto insurance company in the United States, Geico also offers home, condo and rental insurance, as well as life insurance and insurance for recreation vehicles (RVs), boats and motorcycles, among other types of insurance to ensure people security and protection of valuable property. The company has a A++ rating with A.M. Best rating services, and the majority of clients are satisfied with Geico customer service platforms. In addition to A.M. Best ratings, Standard & Poor's Financial Services, LLC, also provided Geico with an A++ rating for the company and its affiliate's financial strengths.

Contacting Geico Customer Service

Customers can reach out to Geico customer service for any insurance needs and concerns about any type of insurance policy 24 hours a day, seven (7) days a week, except for major holidays. They offer 24-hour road service and people that have insurance with the company can contact Geico customer service by telephone, chat, email, mail or using Geico's mobile app.

Geico's mobile app is free to the company's customers, and easy to use with many features such as virtual assistance (a real person working virtually from a home office). Geico's customer service virtual assistant is available 24/7 and ready and trained to answer any questions relating to insurance claims, policies or billing.

Geico's mobile app has other features as well that include roadside assistance and Geico's vehicle care, paying insurance bills and GPS locator. In fact, Forresters research company rated Geico's mobile app as #1 for top rankings in auto insurance mobile apps.

The mobile app by Geico Insurance Company is easy to download, and available for downloading at iTune Apple Store or Google Play.

What to Expect from Geico Customer Service

Although Geico Insurance Company is a Berkshire Hathaway, Inc., a conglomerate holding company, member today, Geico was established in 1936. Currently, Geico customer service representatives are highly knowledgeable about the company's services and products. They can answer questions about purchasing insurance policies, changing policies, and even answer questions on how to file, report and check on the status of claims, and much more.

Because of Geico's excellence in customer service approaches, the world's largest retailer in motorcycle accessories and parts, J&P Cycles, has partnered with Geico. The partnership is currently helping the company's insurance services and products, which is "strengthen our presence in the motorcycle community," says Geico's vice president, Ted Ward, to PR Newswire online, Feb. 3, 2017. With being in business for over 80 years, as a result, Geico continues to remain successful by providing state-of-the-art technology and exquisite customer service to gain and retain customers.